YITH Advanced Refund System Features
- Enable refund request for the whole order
- Enable refunds for taxes
- Send asynchronous messages to user to ask for information about the refund request
- Reject refund request by sending an automatic notification email to the user
- Pay refund manually or through the payment gateway used to place the order
- Choose whether to pay the total amount requested by the user or insert a different amount
- If multiple quantities, you can choose the number of products to refund
- Set the request status as on-hold or processing
- Prevent refund requests if the number of days from the purchase date exceeds the specified value
- Enable refund request for the whole order or single products
- Add refunded products to the stock
- Allow refund requests only if the order exceeds the specified threshold
- Show a custom message on all not refundable products
- Refund the order automatically soon after receiving user’s request
- Offer a coupon as an alternative to the refund
- Set an expiration date for the coupon
- Use options generally or specifically for each product
- Each message can include an attached file
- User receives an email when administrator offers a coupon as an alternative to the refund
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